CHRISTOPHER DESROCHERS
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Future-Proofing Your Library: Strategies and Tips for Selecting the Right ILS

22/11/2023

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Hello, fellow librarians and information enthusiasts! Today, I'm thrilled to delve into the nuanced and often daunting task of selecting and transitioning to a new Integrated Library System (ILS). The choice of an ILS is more than just a technical decision; it's a vital component that impacts the daily operations for both staff and patrons. An ILS is mission-critical and its functionality is as crucial as any other essential service in a library. When handled correctly, transitioning to a new ILS presents a tremendous opportunity for growth and improvement, transforming a high-impact event into a stepping stone to enhanced library services.
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​Considerations for a Future-Ready ILS

​In the dynamic landscape of library services, selecting an ILS that aligns with your library's long-term vision is essential. A future-ready ILS is not just about managing current needs but also being adaptable to emerging technologies and evolving patron demands. Let’s explore some key factors to consider:

System Integration

​The ability of an ILS to integrate with other systems significantly enhances its utility. A prime example is the partnership between TLC (The Library Corporation) and MessageBee. This collaboration has brought enhanced messaging integration to Library Solution customers. MessageBee offers advanced messaging capabilities, such as customizable notifications and detailed message analytics. Such integrations show how the choice of an ILS can significantly impact the choice, availability, and functionality of other applications and services in the library.

​Data Management

​Effective data management is at the heart of any good ILS. This includes not only efficient organization and retrieval of data but also robust backup solutions and data integrity measures.

​Mobile Accessibility

With the widespread prevalence of smartphones and tablets, an ILS with strong mobile accessibility is crucial. This feature ensures that both staff and patrons can access the library's catalog and resources conveniently from their mobile devices. However, be aware that some companies might charge extra for a mobile app or premium mobile experience, so it’s important to factor this into your decision-making process.

​User Support

​Finally, the level of user support provided by the ILS vendor is a critical factor. This includes training for library staff, customer service for technical issues, and regular updates to the system.
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​Standard and Open Data Formats

​A critical aspect in choosing an ILS is its compatibility with standard and open data formats. These formats ensure smooth data migration and interoperability. 
Standard data formats are established protocols for encoding data, developed and endorsed by recognized standards organizations. These formats ensure consistency and compatibility across different systems and platforms. In library systems, standard data formats facilitate the sharing and exchange of information. A notable example is MARC (Machine-Readable Cataloging), a standard for bibliographic data representation. Another example is Dublin Core, a set of vocabulary terms used to describe various resources, such as web pages, books, and images.
​Open data formats, in contrast, are publicly available and free from patents or copyrights, and not controlled by any single company or entity. These formats support transparency, accessibility, and interoperability, allowing users from different systems to access, share, and use data without restrictions. Examples in the context of library systems include XML (eXtensible Markup Language) and JSON (JavaScript Object Notation). XML is widely used for its flexibility in data interchange applications, while JSON is favored for its lightweight nature, particularly in web applications. These open formats ensure that data remains accessible and interpretable over time, irrespective of changes in technology or specific systems used by libraries.
Here are some popular ILSs and ILSs I have used along with their supported data formats:
  • Ex Libris Alma
    • Standard Formats: MARC21
    • Open Formats: XML, JSON
  • Insignia
    • Standard Formats: MARC
    • Open Formats: XML, JSON
  • Destiny by Follett
    • Standard Formats: MARC
    • Open Formats: XML
  • TLC’s Library Solution
    • Standard Formats: MARC21
    • Open Formats: XML
  • Koha (Open Source)
    • Standard Formats: MARC21
    • Open Formats: XML, CSV
  • SirsiDynix Symphony
    • Standard Formats: MARC21
    • Open Formats: XML, JSON

​Tips for a Smooth ILS Transition

​Timing is everything. Aligning a transition with a move to new server hardware or cloud services can be very beneficial. This approach allows running both systems simultaneously, easing the transition process and ensuring continuous service availability. Remember, thorough planning, staff training, and effective communication are the keystones of a smooth transition.
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Data Interoperability

​Data interoperability refers to the seamless exchange and understanding of shared data between different systems. In a library context, this means ensuring a smooth transfer of bibliographic data, patron information, and transaction histories from the old ILS to the new one.
​Interoperability is essential for maintaining continuity and service quality in libraries. It allows for the fluid exchange of information across various platforms. When libraries switch to a new ILS, interoperability ensures that valuable data is accurately transferred, preserved, and available in the new system.
​To ensure effective data interoperability:
  • Choose ILSs supporting standard and open formats: Such as MARC21 for bibliographic data, and XML or JSON for data exchange.
  • Conduct Effective Data Mapping: Accurately map data from the old system to the new one to maintain data integrity.
  • Test Rigorously: Before fully transitioning, test the data in the new environment to ensure integrity and usability. 
​Transitioning to a new ILS is a significant step forward for any library. By focusing on future-readiness, standard data formats, and interoperability, libraries can ensure a smooth transition and set the stage for enhanced services and operations. Remember, the goal is not just to replace a system but to harness technology to better serve our communities and foster a culture of continuous improvement and innovation in library services.
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