 Image generated with ChatGPT. One of the challenges of helping people find community supports is that they often do not know exactly what service they need. They just know they need help. That is where 211 Manitoba comes in. 211 is a free, confidential information and referral service that connects people with programs, services, and resources across Manitoba. It is available 24 hours a day, 7 days a week, and helps people navigate everything from basic needs and housing to mental health, addictions, employment, education, income supports, newcomer services, programs for older adults, recreation opportunities, and much more. Callers are connected with trained Information and Referral Specialists, also known as Service Navigators, whose job is to help people identify and connect with appropriate services. You do not need to know exactly what you are looking for. You just need a place to start. The service is available by phone, online, email, and chat, and support is offered in more than 150 languages through interpretation services. While the website is an excellent resource, 211 recommends calling when possible, as staff can often help people navigate complex situations and identify options they may not have considered. For library staff, 211 is a reminder that we do not need to know every organization, program, or agency in Manitoba. Sometimes the most helpful thing we can do is connect someone with a service designed to help them find the right next step. A useful learning challenge for library staff is to visit mb.211.ca or call 211 and discover one community resource in their neighbourhood that they did not know existed. This is a simple way to build local knowledge and strengthen referrals for patrons. You can reach 211 by dialing 2-1-1, calling 1-855-275-1197, or visiting mb.211.ca. Know your resources. Share them wisely. Image generated with ChatGPT.
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